customer service training program is designed for employees at any stage of their customer service career. It introduces the basic concepts of customer service through a 1-2 hour online course. The goal of the training is to teach reps how to handle difficult customer interactions while understanding why they occur in the first place.
The course dives into the process of creating a customer-focused approach to customer service. It covers topics like handling inquiries and complaints from customers as well as reading stressful situations to determine the best outcome. The skills and fundamentals obtained from this training program are essential for delivering consistent customer satisfaction.
"Customer Service Advantage" course helps customer service teams come up with an action plan for addressing tricky customer interactions. The goal of this training is to motivate reps to find effective solutions rather than just offering apologetic explanations.
Bonfire's courses are constantly being updated and can be attended over a few different mediums. The first option is an in-person training where Bonfire sends a representative to the company to teach the lesson. The next option is a 90-minute virtual training session that provides a real-time stream to a Bonfire instructor. The final option is a traditional online course that has unlimited access over a 60-day period.
helps technical support reps provide high-quality customer service. It focuses on teaching them effective communication techniques when providing a technical solution. Sometimes these answers can be tricky to explain to customers, so it's important to learn how to communicate these solutions using the customer's language.
The two-day course is built for anyone in a customer service department or anyone who regularly interacts with customers. Service Strategies even offers three ways of attending the training: on-site, public, or online.
For on-site training, Service Strategies sends an instructor to the company to administer the course while public training occurs at various locations in groups of 15 attendees. Its online course is self-paced and available for 60 days after registration.
This training course instills the company business goals, marketing strategies, sales customer relations training program uses videos of real-life service interactions to teach attendants customer service skills. The videos are taken from businesses that are in retail, food service, and hospitality industries. By using these recordings as a visual aide, the course teaches viewers how to properly analyze customer interactions as well as critique the services in their own businesses.
This training program is an eight-week course that requires an estimated 2-3 hours to complete. Upon passing the course, users have the option to purchase a certificate that confirms their course completion status.